OVERVIEW

With Internet Banking you can:

• View account balances and recent transactions on eligible accounts.
• View and/or download statements
• Make transfers between your accounts, pay bills and make payments to other people or companies.
• Standing orders (repeat payments)
• View foreign exchange rates

For small-medium enterprises and corporates

• Assign different roles on legible accounts to identified users
• Manage approval process for payment requests (according to the defined request and approval process for the company)

SERVICES

Account information:

• Account overview - provides a view of the consolidated position of the deposit and loan accounts held with BancABC and
• their real time balances
• Account Summary- a summarized statement of all your accounts and gives various details such as the account number, the
• description of the account, the base currency of the account, the current balance
• Account Details - provides the user with all the details of a selected account
• Account statement - view the account statements of any of their eligible accounts
• Transaction history - view the account activity for any account. The user can get the transaction details based on different
• transaction dates, by specifying the amount range and sorting on the transaction date, value date and the amount
• Download transaction history into a spreadsheet or financial software package

Online payments:

• Setup beneficiaries
• Move money between your BancABC accounts instantly
• Pay friends or family
• Set up, change or cancel standing orders (repeat payments)

Apply for products:

• Open term deposit accounts

Loan management:

• Loan Details- Shows Loan account details.
• Loan Repayment Inquiry- Shows loan repayment summary.
• Loan schedule- Shows loan repayment schedule for the duration of the loan.
• Loan Account activity- Shows loan summary for a specific period and specific transaction set.

ENROL

Eligible accounts:

At the moment, Internet banking is available on selected eligible accounts. We are in the process of increasing the number of eligible accounts and will advise you as we progress.

Simple steps to enrol:

Start using Internet Banking in 3 easy steps:

Step 1 - Sign-up

Complete and sign the Internet banking registration form and hand it over to your Relationship Officer or Account Relationship Manager.

Step 2 - User ID

You'll receive your personal User ID number via SMS.

Step 3 - First time login

Click on the Internet Banking link on our home page and log in using your User ID and initial password. The terms and conditions of use of BancABC Internet banking will be presented for you to accept. On acceptance, you will then be asked to select 5 questions that you will have to provide answers to.

After changing your initial password, you can immediately start online banking!

SECURITY TIPS

Security features/practices implemented/recommended to give you peace of mind for banking online:

• Up to 256-bit encryption (using VeriSign ESSL certificates) between your web browser and BancABC. This encryption ensures
• that hackers are not able to intercept any data (including passwords) being communicated between your browser and BancABC over the Internet.

• Use of a virtual keyboard on the login screen, with character repositioning after every click.
• Mandatory use of UserID and a strong password to login - a case-sensitive, alphanumeric password which is at least 8
• characters long.
• Use of a time-sensitive password - sent to the customer via SMS to be validated each time the customer logs on or tries to perform certain transactions.
• Use of Internet cafés or computers available for use by the public is not recommended.BancABC will NOT ask you via sms, email or over the phone to confirm any of your sensitive login credentials

HELP & SUPPORT

Logging on to Internet Banking for the first time?

• If more than 3 unsuccessful attempts to log in are made, for your security, your profile will be locked. Please contact your Relationship Officer/ Account Relationship Manager for assistance.
• If the terms and conditions of use of Internet banking are not accepted, the service will not be made available to you.
• When changing your initial alpha-numeric password, please ensure that the new password adheres to the policy (combination of capital letters, small letters and digits)

Forgotten log in credentials:

• Ask your Relationship Officer / Account Relationship Manager to reset your password.

Forgotten log in credentials:

• At the moment, Internet banking is available on selected eligible accounts. We are in the process of increasing the number of eligible accounts and will advise you as we progress.

Online manuals:

• If you ever need help whilst using Internet Banking, please make use of our manuals accessible from within your Internet banking session.

Want to speak to someone about Internet banking?

For all Internet Banking related questions, call +255 779 000 255 and +255 719 708 026.

We're open from 8:00am to 16:30pm Monday to Friday and 9:00am to 2:00pm weekends.